CASE STUDY: Grupo Financiero Banorte
Building a customer-centric business model
A foundation of analytics and personalized engagement build a customer-centric business model
When banks grow fast it’s easy to lose the personal connections. Banorte has implemented new solutions to deliver precise personalized customer interaction on a very large scale.
Estimates a bottom-line benefit of $200million (USD) in 24 months.
CASE STUDY: Westpac New Zealand Ltd.
Putting unprecedented banking power in customers’hands
Putting unprecedented banking power in customers’ hands transforms mobile banking
Newly implemented customer-focused features are helping increase online and mobile banking use month over month, making the bank’s digital usage one of the highest globally.
Monthly operating costs reduced by 60 percent.
CASE STUDY: Dollar Bank, Bank of Montreal, and ING
Dollar Bank, Bank of Montreal, and ING use IBM technologies to improve their customer engagement
Dollar Bank, Bank of Montreal, and ING create an always-on omni-channel presence fueled by data, analytics, and intelligence, to deliver relevant experiences to their customers in order to improve their customer engagement.
Banking Redefined: Disruption, transformation, and the next-generation bank
Learn how traditional banks need to transform in order to meet industry demands and overcome new challenges.
ING Direct Australia turns to IBM to engage younger online and mobile banking consumers
ING attracts new customers by managing their daily expenses and helping plan their financial future while on the go.