Overview

With a solid omnichannel infrastructure, you can create faster innovations and superior user experience in individual channels, including online and mobile banking, ATM, bank branches, and the contact center.

How it works

Built on the foundation of a multi-channel architecture and driven by analytics, this omnichannel solution integrates the user experience, allowing you to:

  • Improve customer satisfaction and reduce IT costs
  • Understand and adapt instantly to what customers are saying and doing
  • Better anticipate customer needs to deliver more relevant and timely offers
  • Create a consistent brand experience for the customer

The benefits

Omnichannel solutions from IBM help you understand and adapt instantly to what customers are saying and doing, so you can deliver the kinds of experiences and offerings they want before they even know they want them.

Additional resources

Executive Report

Banking Redefined: Disruption, transformation, and the next-generation bank

Learn how traditional banks need to transform in order to meet industry demands and overcome new challenges.

News

ING Direct Australia turns to IBM to engage younger online and mobile banking consumers

ING attracts new customers by managing their daily expenses and helping plan their financial future while on the go.

Meet our experts

Danny tang

Danny Tang

WW Channel Transformation Leader: Front Office Digitization

Boxley

Boxley Llewellyn

Global Retail Banking Director

Saket Sinha

Kwafo Ofori-Boateng

Global Director - Front Office Transformation Solutions

Meet our experts

Danny tang

Danny Tang

WW Channel Transformation Leader: Front Office Digitization

Boxley

Boxley Llewellyn

Global Retail Banking Director

Saket Sinha

Kwafo Ofori-Boateng

Global Director - Front Office Transformation Solutions

Meet our experts

Danny tang

Danny Tang

WW Channel Transformation Leader: Front Office Digitization

Boxley

Boxley Llewellyn

Global Retail Banking Director

Saket Sinha

Kwafo Ofori-Boateng

Global Director - Front Office Transformation Solutions

Speak with an IBM expert!

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